Frequently Asked Questions
FAQ – TopShop Rush
1. How long does shipping take?
- Canada: 7–14 days
- International: 14–30 days
2. When will I get my tracking number?
Tracking details are uploaded as soon as your order is shipped. This usually takes 2–5 days.
3. Where can I track my order?
You can check your tracking details anytime on our “Track Order” page.
4. Do you accept returns?
Yes, returns are accepted within 30 days after delivery.
Please contact us first before sending anything back.
5. What if my item arrives damaged?
Just send us a photo and we will help with a replacement or refund.
6. Can I cancel or change my order?
Yes — if your order has not shipped yet. Contact us as soon as possible.
7. What payment methods do you accept?
We accept major cards, PayPal, Shop Pay, Google Pay, and Apple Pay (where available).
8. Is my information safe?
Yes, we use secure and encrypted checkout to protect your data.
9. How do I contact support?
You can reach us through the Contact Us page. We usually reply within 24 hours.